Returns & Refunds

At Scout, we take great pride in curating unique, high-quality products crafted by talented artisans and independent creators across the Arab world. While we hope you love every item you receive, we understand there may be occasions when you need to return a product.

Return Policy

• Eligibility: You may request a return within 7 days of receiving your order if the item is defective, damaged, or not as described.

• Condition: Returned items must be unused, in their original condition, and in the original packaging, including all tags, accessories, and certificates if applicable.
• Non-returnable items: Customized, personalized, or final sale items are not eligible for return unless they arrive damaged or defective.

How to Request a Return

1. Contact our support team at [email protected] or submit a ticket here within 7 days of delivery, providing your order number, photos of the item, and a detailed reason for the return.

2. Our team will review your request and provide instructions on how to proceed.

3. Once your return is approved, you will receive a return authorization and instructions for shipping the item back.

Refunds

• After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–14 business days.

• Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Questions?

Our team is here to help! For further assistance, please reach out via [email protected] or submit a request here.