سياسة الإلغاء

Effective Date: June 01, 2024

At Scout, we strive to provide a positive experience for both buyers and sellers on our platform. Our cancellation policy is designed to be fair and transparent, reflecting our commitment to supporting women-led businesses and sustainable products. Please read the following policy carefully to understand how cancellations are handled for different seller models on our platform.

1. General Cancellation Policy 

Scout facilitates transactions between buyers and sellers. While Scout itself does not sell products or services directly, we provide the platform where these transactions occur. As such, the cancellation policy for each transaction may vary depending on the seller and the specific model under which they operate. However, the general guidelines below apply to all transactions.

2. Stores Model 

For products purchased through the "Stores" model, cancellations are subject to the seller's individual cancellation policy, which should be clearly stated on their store page. Buyers are encouraged to review these policies before making a purchase. Common cancellation scenarios include:

• Order Cancellations: If a buyer wishes to cancel an order, they should contact the seller directly through the platform's messaging system as soon as possible.
• Refund Eligibility: Refunds for canceled orders are subject to the seller's refund policy. If the seller has already shipped the product, the buyer may be responsible for return shipping costs.

3. Showrooms Model 

For products showcased under the "Showrooms" model, cancellations should be negotiated directly between the buyer and seller based on their agreement. Scout encourages both parties to document their agreement clearly and to communicate openly to resolve any issues.

4. Custom Shops Model 

For customized or personalized products purchased through the "Custom Shops" model, the following conditions apply:

• Cancellation Before Work Begins: If a buyer cancels an order before the seller has started work on the customization, a full refund may be issued.
• Cancellation After Work Begins: If the seller has already begun work, the refund amount will be determined based on the seller's progress and materials used.

5. Service Providers Model 

For services showcased under the "Service Providers" model, cancellations should be negotiated directly between the buyer and service provider based on their agreement. Scout encourages both parties to document their agreement clearly and to communicate openly to resolve any issues.

6. Cancellation Process 

To request a cancellation, buyers should follow these steps:

1. Contact the Seller: Reach out to the seller directly through the platform's messaging system, providing order details and the reason for the cancellation request.
2. Follow Seller Instructions: Adhere to the seller's specific cancellation policy, which may include returning the product in its original condition and packaging.
3. Escalate if Necessary: If the seller does not respond or if there is a dispute that cannot be resolved, buyers can contact Scout's customer support for assistance. We will review the case and mediate to help both parties reach a fair resolution.

7. Contact Us 

If you have any questions about this Cancellation Policy, please contact us at:

Scout 

Email: [email protected]

Mobile: 962798350555